Ticaret Bakanl\u0131\u011f\u0131, bu y\u0131l ocak-kas\u0131m d\u00f6neminde ger\u00e7ekle\u015ftirdi\u011fi denetimlerde, t\u00fcketicilerin sa\u011fl\u0131\u011f\u0131n\u0131 tehdit eden ve ekonomik \u00e7\u0131karlar\u0131na ayk\u0131r\u0131 davranan firmalara toplam 1,6 milyar lira idari para cezas\u0131 kesti.<\/p>\n\n\n\n
Bakanl\u0131ktan edindi\u011fi bilgiye g\u00f6re t\u00fcketiciler, C\u0130MER, e-Devlet, e-posta, yaz\u0131l\u0131 ba\u015fvuru gibi y\u00f6ntemlerle pek \u00e7ok konudaki \u015fikayetlerini Ticaret Bakanl\u0131\u011f\u0131na ula\u015ft\u0131r\u0131yor.<\/p>\n\n\n\n
Bu kapsamda kas\u0131m itibar\u0131yla Bakanl\u0131\u011fa ay\u0131pl\u0131 mal ve hizmetler, mesafeli s\u00f6zle\u015fmeler, ticari reklam ve haks\u0131z ticari uygulamalar, garanti belgesi, sat\u0131\u015f sonras\u0131 hizmetler ve abonelik s\u00f6zle\u015fmeleri gibi konularda 197 bin 846 t\u00fcketici \u015fikayeti ula\u015ft\u0131.<\/p>\n\n\n\n
S\u00f6z konusu \u015fikayetler ilgili birimlerce incelendi ve denetim faaliyeti ger\u00e7ekle\u015ftirildi. Bakanl\u0131\u011f\u0131n merkez ve ta\u015fra te\u015fkilat\u0131nca ocak-kas\u0131m d\u00f6neminde yakla\u015f\u0131k 409 bin firma denetlendi.<\/p>\n\n\n\n
Denetim yap\u0131lan firmalardan yakla\u015f\u0131k 87 bini hakk\u0131nda yapt\u0131r\u0131m uygulanmas\u0131 kararla\u015ft\u0131r\u0131ld\u0131. Bu kapsamda t\u00fcketicilerin sa\u011fl\u0131k, g\u00fcvenlik ve ekonomik \u00e7\u0131karlar\u0131n\u0131 tehlikeye att\u0131\u011f\u0131 tespit edilen \u00fcr\u00fcnlere y\u00f6nelik ocak-kas\u0131m d\u00f6neminde toplam 1,6 milyar lira idari para cezas\u0131 uyguland\u0131.<\/p>\n\n\n\n
Bakanl\u0131\u011f\u0131n “Alo 175 T\u00fcketici Dan\u0131\u015fma Hatt\u0131” da vatanda\u015flar\u0131n kar\u015f\u0131la\u015ft\u0131klar\u0131 sorunlara \u00e7\u00f6z\u00fcm yollar\u0131n\u0131n sunuldu\u011fu ve uyu\u015fmazl\u0131klar\u0131n\u0131n giderilmesi amac\u0131yla ba\u015fvurular\u0131n ilgili mercilere y\u00f6nlendirildi\u011fi \u00e7a\u011fr\u0131 merkezi uygulamas\u0131 olarak hizmet veriyor.<\/p>\n\n\n\n
Bu uygulamayla t\u00fcketicilerin kendilerine y\u00f6nelik i\u015flemler ve uygulamalardan do\u011fabilecek t\u00fcm uyu\u015fmazl\u0131klarda haklar\u0131n\u0131 \u00e7ekinmeden arayabilmeleri ama\u00e7lan\u0131yor.<\/p>\n\n\n\n
G\u00fcnl\u00fck ortalama 1000 ba\u015fvurunun cevapland\u0131\u011f\u0131 \u00e7a\u011fr\u0131 merkezinde, 2024’te 422 bin 784, bu y\u0131l kas\u0131m itibar\u0131yla da 431 bin 758 \u00e7a\u011fr\u0131ya cevap verildi.<\/p>\n\n\n\n
\u00d6te yandan Bakanl\u0131k yetkilileri, t\u00fcketicileri \u00fcr\u00fcn sat\u0131n al\u0131rken dikkatli olmalar\u0131 konusunda uyard\u0131.<\/p>\n\n\n\n
Buna g\u00f6re tatil sekt\u00f6r\u00fcnde vatanda\u015flar\u0131n s\u0131kl\u0131kla kar\u015f\u0131la\u015ft\u0131\u011f\u0131 sorunlar\u0131n ba\u015f\u0131nda, \u00fccretsiz tatil kazan\u0131ld\u0131\u011f\u0131 vaadiyle tatil tesislerine davet edilerek burada yap\u0131lan pazarlama faaliyetleri sonucu s\u00f6zle\u015fme imzalamaya ikna edilmeleri geliyor. Bu y\u00f6nde davet alan t\u00fcketicilerin tesise gitmeleri halinde kendilerine tan\u0131t\u0131m ve sat\u0131\u015f yap\u0131laca\u011f\u0131n\u0131n bilincinde olmalar\u0131 gerekiyor.<\/p>\n\n\n\n
T\u00fcketicilerin belirli bir standartta yenilenerek garantili ve sertifikal\u0131 \u015fekilde “yenilenmi\u015f \u00fcr\u00fcn” sat\u0131n al\u0131rken, Bakanl\u0131k\u00e7a yetkilendirilmi\u015f yenileme merkezlerinin listesini ve bu firmalara verilen yetki belgelerini g\u00f6r\u00fcnt\u00fclemeleri tavsiye ediliyor.<\/p>\n\n\n\n
Yetkili servis olmad\u0131\u011f\u0131 halde bu izlenimi uyand\u0131racak \u015fekilde tan\u0131t\u0131m yapan firmalar taraf\u0131ndan ma\u011fdur olmamak i\u00e7in Bakanl\u0131k\u00e7a olu\u015fturulan “www.servis.gov.tr” adresinden eri\u015filebilen Servis Bilgi Sistemi \u00fczerinden kulland\u0131klar\u0131 \u00fcr\u00fcnlerin yetkili servis bilgilerine bakmak \u00f6nem ta\u015f\u0131yor.<\/p>\n\n\n\n
Bakanl\u0131\u011f\u0131n sorumlulu\u011funda bulunan tekstil, ayakkab\u0131, oyuncak, \u00e7ocuk bak\u0131m gere\u00e7leri, deterjan, mobilya gibi \u00fcr\u00fcnler tercih edilirken G\u00fcvensiz \u00dcr\u00fcn Bilgi Sistemi’ndeki bildirimlerin incelenmesi, \u00fcr\u00fcn \u00fczerindeki uyar\u0131 ve talimatlara uyulmas\u0131 gerekiyor.<\/p>\n\n\n\n
e-Ticaret i\u015flemlerini ifade eden mesafeli s\u00f6zle\u015fmelerde de t\u00fcketicilerin al\u0131\u015fveri\u015f yapmadan \u00f6nce ve al\u0131\u015fveri\u015f esnas\u0131nda dikkat etmeleri \u00f6nem ta\u015f\u0131yor.<\/p>\n\n\n\n
Kaynak: AA<\/p>\n","protected":false},"excerpt":{"rendered":"
Ticaret Bakanl\u0131\u011f\u0131, bu y\u0131l ocak-kas\u0131m d\u00f6neminde ger\u00e7ekle\u015ftirdi\u011fi denetimlerde, t\u00fcketicilerin sa\u011fl\u0131\u011f\u0131n\u0131 tehdit eden ve ekonomik \u00e7\u0131karlar\u0131na ayk\u0131r\u0131 davranan firmalara toplam 1,6 milyar lira idari para cezas\u0131 kesti. Bakanl\u0131ktan edindi\u011fi bilgiye g\u00f6re t\u00fcketiciler, C\u0130MER, e-Devlet, e-posta, yaz\u0131l\u0131 ba\u015fvuru gibi y\u00f6ntemlerle pek \u00e7ok konudaki \u015fikayetlerini Ticaret Bakanl\u0131\u011f\u0131na ula\u015ft\u0131r\u0131yor. Bu kapsamda kas\u0131m itibar\u0131yla Bakanl\u0131\u011fa ay\u0131pl\u0131 mal ve hizmetler, mesafeli […]<\/p>\n","protected":false},"author":1,"featured_media":8080,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[3068,1965,3067,3066,1607,3070,3069],"class_list":["post-8079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-cimer","tag-e-devlet","tag-e-posta","tag-idari-para-cezasi","tag-ticaret-bakanligi","tag-ticari-reklam","tag-yazili-basvuru"],"_links":{"self":[{"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/posts\/8079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/comments?post=8079"}],"version-history":[{"count":1,"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/posts\/8079\/revisions"}],"predecessor-version":[{"id":8081,"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/posts\/8079\/revisions\/8081"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/media\/8080"}],"wp:attachment":[{"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/media?parent=8079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/categories?post=8079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.trabzonmanset.com\/index.php\/wp-json\/wp\/v2\/tags?post=8079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}